- Paid training
- Work from home
- 401(k) matching
- Tuition reimbursement
- 401(k)
- Analysis skills
- Customer service
- Communication skills
- Computer literacy
- Administrative experience
- High school diploma or GED
NOW HIRING CUSTOMER SERVICE REPRESENTATIVES
STARTING PAY $16.00/HR, PAID TRAINING, PLUS BENEFITS, TUITION REIMBURSEMENT, 401K MATCH & MORE.
WORK FROM HOME OPPORTUNITY
Next Training Class Starts Monday July 25th
Open to residents of Arizona, Arkansas, Idaho, Iowa, Montana, Oklahoma, Tennessee, and Texas
Position Summary:
This Role provides first class support to our client’s customers related to Delivery Management, Shipping Investigations, Inbound Returns, address changes, returns and other ad hoc customer questions and/or escalations regarding on line orders. The successful candidate will be responsible for interacting with customers, carrier providers, Frontline customer service and other departments within our client’s business. The key focus of this role is to expedite customer & departmental queries while maintaining the highest customer service standards at all times. Inquiries are received via phone, email and chat. The role has a wide range of responsibilities focused on improving the overall customer experience. The successful candidates will identify opportunities for operational improvements & suggests service improvement strategies in accordance with business requirements.
Overall Responsibilities:
- Assists Customers by answering queries relating to their order status, changes and delivery timeframes
- Provides research, verification and responses to customer inquiries via phone, email or chat.
- Provides high caliber Customer interaction as measured by call quality reports, call audits, and customer satisfaction survey;
- Presents to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by call quality reports, call audits, and customer satisfaction survey scores;
- Ensures innovation and quality in all Customer interactions as measured by call quality reports and customer satisfaction survey;
- Captures all required data elements in systems of record as required by training and operational procedures;
- Maintains a general awareness of client’s strengths in the industry
- Provides information and ideas to improve service offerings
- Other duties as assigned
Job Requirements:
- High School Diploma or Equivalent
- Communication skill in language required by client (Bilingual if required)
- Customer focused: Enjoys solving customer problems (prior customer services experience a plus)
- High curiosity and desire for continuous improvement
- Computer literacy/typing ability
- Internet shopping experience
- Strong organizational and administrative skills
- Strong analytical and problem solving skills
- Self-motivated and adaptability & willingness to take on new tasks
- Self-motivated, works well under own initiative
- Strong team player
- Deliver efficient troubleshooting and query resolution.
- Present work professionally in a timely & efficient manner within deadlines.
- Exhibit ability to show initiative identifying trends and/or process improvement.
- Continuous product & process training in fast-paced environment.
- Promote a positive and professional image to clients and others at all times by adhering to company policy and procedures.
- Excellent communication soft skills and confidence dealing with customers
- Comfortable working on an online environment with general computer literacy
- Sales and customer service experience preferred but not required
Majorel is an Affirmative Action/Equal Opportunity Employer (m/f/d/v) and believes that all persons are entitled to equal employment opportunity, and the Company does not discriminate against its qualified employees or applicants because of race, color, creed, religion, sex, gender, gender identity, sexual orientation, marital status, political affiliation, union membership, national origin, ancestry, citizenship status, veteran status, age, physical or mental disability, genetic information or any other status protected by applicable federal, state or local law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. Additionally, we respect the sincerely held religious beliefs and practices of all employees and will endeavor to make a reasonable accommodation if those sincerely held religious beliefs or practices conflict with an employee’s job unless the accommodation would impose an undue hardship on the operation of our business. Any employee who would like to request an accommodation should contact the Human Resources Department.