Medication Adherence Technician (Certification Required)

  • Full Time
  • Anywhere

Position: Medication Adherence Technician

Hours: Monday – Friday, Pick your 8 hour shift between the hours of 8AM and 8PM CST

Location: REMOTE

Contract Role – This position will last for the rest of 2022

Must Haves:

Current National CPhT Certification

Customer Service Call Center experience

Medication and pharmaceutical knowledge

Patient Coaching

High Speed Internet Connection (speed test provided)

A secure, quiet workspace at home

Initiative and self discipline

Top notch communication Skills

Minor troubleshooting abilities

HIPAA Compliance

Job Duties:

Medication Adherence Technicians will be on an auto dialer making outbound calls to patients regarding the use and status of their medications.

Does the patient need a refill?

Are they having problems with their medication?

Do they have general questions about their medication?

The end goal is to help improve the long term health of the customer via problem solving that takes place due to the call.

When necessary, MAT’s will partner with a Pharmacist and/or RN to determine the appropriate route each individual patient should take.

MAT’s can choose their own breaks along with their shift schedule (30-minute lunch break, and two 15-minute breaks)

Performance Metrics:

Adherence to selected shift schedule.

Making as many calls as possible per hour, hitting 13-15/hr benchmark.

Completing all calls and properly notating conversation.

Spending as little time as possible in wrap-up time (voicemails should take 1-2 mins). Wrap-up percentage needs to be at 12% or less of total time logged in.

Attendance – MAT’s must work 40 hours per week (making up missed time as necessary). Attendance is the most important metric.

Time is tracked by how long you are logged into the dialer (log into dialer as soon as you clock in and make that the last thing you do when clock out). Dialer time needs to mirror timecard as closely as possible.

**Please apply with your most up to date resume for immediate consideration**

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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