MUHA NU25 – Program Director, Digital Patient Engagement


Job title: MUHA NU25 – Program Director, Digital Patient Engagement

Company: Medical University of South Carolina

Job description: Entity/Organization: MUHA (Medical University Hospital Authority/Medical Center)

Hours per week: 40

Scheduled Work Hours/Shift: Day

Fair Labor Standards Act Status: Salaried

Job Summary/Purpose:

The Patient & Family Education and Interactive Engagement Director, under the leadership of the System Director of Patient Engagement and System Chief Quality Officer, is primarily responsible for overseeing the operations and utilization of interactive patient-family engagement and education solutions for the MUSC Health System. This role develops, implements and evaluates strategies designed to ensure the provision of consistent, effective, evidence-based patient education and engagement strategies by interprofessional care team members throughout MUSC Health. This position creates and maintains the operational infrastructure that supports innovation and continuous system growth to influence patient/family and care team engagement via education and technology solutions. This role serves as the liaison between care team, patients and families, hospital administration, and information solutions to oversee the development of patient- and family-centered solutions that engage, educate and empower patients along the care continuum. This position coordinates interactive patient and care team engagement tools, patient portals, and clinician engagement strategies to enhance clinician efficiency and effectiveness, ensure regulatory compliance and medical record documentation, and engage patients and families as members of their care team. This role plans, develops, coordinates and integrates services within departments and with other hospital and clinical departments to ensure a patient and family-centered approach for patient and family education and interactive patient engagement technologies.

Minimum Training and Education:

Bachelor of Science in Nursing (BSN) degree and a Master’s degree in a related field from an accredited college/university; Master of Nursing (MSN) or Doctor of Nursing Practice (DNP) preferred. Certification in a specialty area preferred or completion within one year of eligibility strongly encouraged. A minimum of five years of direct care nursing experience; previous leadership experience within a clinical setting preferred. Record of success in leading patient and family education in academic settings or integrated health systems. Excellent organizational, communication and analytical skills are necessary. Proven ability to prioritize and manage multiple tasks in a demanding work environment is essential. Ability to work with multiple technical managers and project teams simultaneously is required. Strong interpersonal skills required to foster collaborative partnerships in a team environment.

Required Licensure, Certifications, Registrations:

Licensed to practice as a registered nurse by the South Carolina Board of Nursing or compact state required or required regulatory body. Current Basic Life Support (BLS) required, either a certification from an American Heart Association (AHA) BLS for Healthcare Providers (or AHA recognized equivalent) or an American Red Cross CPR/AED for Professional Rescuer and Healthcare Provider.

Additional Duties and Responsibilities:

Physical Requirements: Ability to perform job functions while standing. (Continuous) Ability to perform job functions while sitting. (Continuous) Ability to perform job functions while walking. (Continuous) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work outside in temperature extremes. (Infrequent) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Frequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Continuous) Ability to twist at the waist. (Frequent) Ability to squat and perform job functions. (Frequent) Ability to perform “pinching” operations. (Frequent) Ability to perform gross motor activities with fingers and hands. (Continuous) Ability to perform firm grasping with fingers and hands. (Continuous) Ability to perform fine manipulation with fingers and hands. (Continuous) Ability to reach overhead. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to fully use both legs. (Continuous) Ability to use lower extremities for balance and coordination. (Frequent) Ability to reach in all directions. (Continuous) Ability to lift and carry 50 lbs. unassisted. (Infrequent) Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36″ to overhead 25 lbs. (Infrequent) Ability to exert up to 50 lbs. of force. (Frequent) Examples include: To transfer a 100 lb. patient that can not assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force is needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force is required to push a stretcher with a patient with one hand. Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to deal effectively with stressful situations. (Continuous) Ability to work rotating shifts. (Frequent) Ability to work overtime as required. (Frequent) Ability to work in a latex safe environment. (Continuous) Ability to maintain tactile sensory functions. (Continuous) (Selected Positions) *Ability to maintain good olfactory sensory function. (Continuous) *(Selected Positions) *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Opening date: 12 May 2022 Eastern Daylight Time

Applications close:

Expected salary: $78061.32 – 102748.55 per year

Location: Charleston, SC

Job date: Sat, 14 May 2022 07:54:12 GMT

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