New Patient Coordinator

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Job Details
Full-time$40,000 – $90,000 a year5 hours ago
  • Dental insurance
  • Paid time off
  • Medicare
  • Customer service
  • Computer skills
  • Data collection
  • Medical terminology
  • High school diploma or GED
Full Job Description

Job Description:

We are looking for an over achiever with a desire to MAKE MORE! Determine your take home with BONUSES awarded for new patients that you convert to care with us. If you possess the charisma and sales-minded hunger we need, apply now! Our Clinic has a primary focus on the treatment of Osteoarthritis in the knees and shoulders. Our New Patient Care Coordinator will be trained to demonstrate the highest level of knowledge on the Medicare approved Advanced Arthritis Relief Protocol. NO PRIOR MEDICAL EDUCATION IS REQUIRED. Our New Patient Care Coordinator’s major responsibility will be to conduct pre-treatment consultations to new patients and convert them to care. The New Patient Care Coordinator will perform an assessment of the patient’s health history, document current complaints, and present them with a narrative about our program, its benefits, and related costs. This position requires a flexible attitude, quick thinking, and a drive to SUCCEED.

Duties may vary, but may involve the following tasks and responsibilities:

Clinical Duties:

  • Conduct New Patient Consults
  • Meet with patients and family members to inform and educate
  • Collect co-pays and related payments
  • Connect with new patients via phone and email
  • Assist with New Patient Scheduling
  • Communicate patient care needs, pain points, and any relevant personal information with nurses and physicians
  • Handle inbound calls and answer patient questions
  • Arrange and coordinate provision of special equipment for at-home care
  • Maintain New Patient files and documentation
  • Patient case management tasks
  • Assist the care team with goal setting
  • Assist with data collection
  • Maintain patient confidentiality
  • Related duties as needed

Bonuses are based upon reaching performance benchmarks and are not limited!

Reporting Relationships:

Reports to:


Medical Director

Mid-level providers


  • Charismatic personality
  • Sales/Performance Driven
  • Strong communication skills
  • Above average critical thinking skills
  • Experience with basic computer programs, such as MS Office
  • Proficient in administrative tasks
  • Basic understanding of clinical tasks
  • High school diploma or GED
  • One year or more working in a healthcare environment, preferred
  • Customer service experience in a medical setting, preferred


45K base + 15-40k expected commsions = 60-85k


For more information on The Advanced Arthritis Relief Protocol™ please visit:

Job Type: Full-time

Pay: $40,000.00 – $90,000.00 per year


  • Dental insurance
  • Paid time off

Healthcare setting:

  • Private practice

Medical specialties:

  • Physical & Rehabilitation Medicine


  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Bala-Cynwyd, PA 19004: Reliably commute or planning to relocate before starting work (Required)


  • Customer service: 1 year (Preferred)
  • Medical terminology: 1 year (Preferred)
  • Computer skills: 1 year (Preferred)

Work Location: One location

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