- On-the-job training
- Customer service
- Computer skills
- High school diploma or GED
Customer Service Representative is under general supervision, perform all types of commercial office work. PLEASE NOTE: This is a part-time position and will report onsite.
Principal Duties and Responsibilities
Receive and process customers’ applications for service, inquiries, complaints, rates, budget agreements, energy audits, and governmental assistance programs.
Establish, process and review extension of credit agreements with customers; calculate and charge deposits as required.
Prepare and enter transactions to originate the billing of an account or to make corrections to the account; process, unload and send meter reading data and related reports according to prescribed procedures.
Compute bills as required for actual usage or unmetered service.
Process and review special billings such as industrial bills, municipal bills, and streetlight order; prepare reports as required such as billing history for rate change review, meter constant data and special conditions.
Prepare adjustments and transactions as required from the review of error memo listings and carry around reports; originate manual estimates when necessary and enter to prescribed accounting records.
Review prescribed customer refund checks; issue required forms for refund authorizations.
Receive and make change of monies, issue proper receipts in connection with payment of customer obligation; process and collect NSF checks and township vouchers and payments.
Maintain general change and petty cash fund.
Daily consolidate receipts issued in payment of customer obligations, account for monies received, prepare and make bank deposits and the related cash reports.
Answer customer inquiries regarding appliances; make sales of minor merchandise and job work items
Issue required forms for job work order adjustments, refinancing conditional sales contracts and issue orders for merchandise accounts on repossessions, damaged merchandise, etc., complete salesmen’s commissions and bonus payments report.
Prepare detail for claims and vouchers to governmental agencies, maintain card file accounting for sales orders, job orders, etc.; maintain tax exempt account file.
Originate letters replying to customers’ correspondence or providing information related to customers’ accounts
Review accounts eligible for write off; process bankruptcies according to prescribed procedures.
Maintain the up-dating of delinquent notices, compile and type the shut-off non-payment list; close out accounts that have been shut-off for non-payment.
Operate a call direction telephone system.
Perform miscellaneous clerical functions of a Utility Clerk variety such as typing and filing, opening and distributing mail, issuing duplicate bills; distribute and update files such as Account Information Registers.
Receive and relay messages.
Maintain neat and orderly records and files.
Perform duties in accordance with the Company’s procedures, practices, and safety rules.
Report irregularities and abnormal conditions.
Direct the work of one or two employees assigned to assist.
Assist in the training of other employees.
Perform similar or less skilled work in this classification or, when the diversity of work load requires, perform similar or less skilled work in equal or lower classifications.
Required Qualifications for Position
High School Diploma or the equivalent.
Shall successfully complete the eight (8) levels of Advancement in the Customer Accounting Advancement Program in thirty-six (36) months.
Satisfactorily complete Customer Accounts Clerk on-the-job training check-off guides.
Receive a passing grade in all Customer Accounts Clerk training courses provided by the Company.
Have ability to operate a typewriter, computer equipment terminals, adding machine, calculator, microfiche and ordinary reproduction equipment.
Have the ability to acquire a thorough working knowledge of rates, billing codes, utility service classifications and the Company’s credit and collection policies.
Be neat, of pleasing personality and appearance, and with no unpleasant habits.
Have a pleasing telephone voice and the ability to deal with the customers in an intelligent, tactful and courteous manner.
This description is not designed to be a complete list of all duties and responsibilities required of the position.
Inclusion & Diversity
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
Posting Start Date:
Posting End Date (if applicable):
Please note that the job posting will close on the day before the posting end date.