Omni Agent (WFH-Email, Chat and Phone Support)

Job Details
Full-time$15 an hour4 hours ago
Benefits
  • Wellness program
  • Dental insurance
  • Paid training
  • Health insurance
  • Work from home
Qualifications
  • Writing skills
  • Customer service
  • Computer skills
  • Sales
  • Microsoft Outlook
  • High school diploma or GED
Full Job Description
Company: Blue Ridge Communications

Department: Local Contact Centers

Location: Lehighton, Pennsylvania 18235

Job Type: Full Time

Shift: Various Shifts Available including 11PM-7AM (Must be able to work Sat or Sunday)

Pay Rate: $15/hr during training; After training $15-$17/hr based on shift selected

**PLEASE READ: The Chat/Email Omni Agent position is a work from home opportunity HOWEVER, our work from home agents MUST reside within a 50 mile radius from one of our local Contact Centers.

  • Next training class is expected to start on August 1st and will be conducted remotely Monday-Friday, 8AM-5PM.

***Work from home agents must have a High Speed Data Connection with a Minimum of 100 Mbps and quiet dedicated office space for working remotely.

Blue Ridge Communications is seeking Customer Care Specialists who are enthusiastic in interacting with customers through online platforms such as social media, email and live chat. As a Customer Care Specialist, you will be at the heart of our business where you act as a professional resource for our valued customers. Customer Care Specialists within the Online Customer Support Team balance both online and phone interactions based on the business needs.

We ask our teams to provide a consultative approach to educate customers about the features and benefits of our products and services. The ability to utilize open-end questions to troubleshoot technical equipment is key to providing customers with effective support in correcting issues that may arise. We encourage our teams to build trusted relationships with our customers by providing information and handling data entry accurately and timely. Our teams pride themselves in constant growth and education so we are able to meet our customers’ needs in answering their inquiries.

Performance goals and metrics help our teams stay accountable to achieve an improved customer experience. Performance goals must be met on a monthly basis to qualify for our work from home program. Strong written communication skills are required. Writing style will need to adhere to our company tone and brand standards, as all written communication is customer facing and at times visible on social media. We look for candidates who thrive in positive and innovative work cultures.

Our company promises to deliver A Trusted and Valued Connection – Always. In this exciting position, you will have the opportunity to help us deliver on that promise directly.

  • Full-Time employees receive:

Comprehensive paid training

Company paid Medical, Dental and Vision plan

Company paid Pension Plan

Company matched 401K Plan

Paid Time Off

Tuition reimbursement program

Wellness Program Incentives

Advancement Opportunities

Qualifications:
H.S. Diploma or G.E.D.

Previous Customer Service Experience

Previous Sales and/or Technical Experience is a plus

Working Knowledge of Zendesk or similar platform

Excellent Communication Skills – Oral and Written

Proficient Grammar and Typing Skills

Strong Computer Skills to include Microsoft Office Programs and Outlook

Willingness to work as part of a team

Ability to multitask in a fast-paced environment while adapting changes

Ability to meet set performance metrics and goals

Ability to exercise good judgement

Click Here To Apply For Job