ON-SITE Customer Service Representative (Must reside in Little Rock)

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Job Details
Full-time$15 an hour21 hours ago
Benefits
  • Health savings account
  • Dental insurance
  • Health insurance
  • Work from home
  • 401(k)
Qualifications
  • Communication skills
  • Typing
  • Customer service
  • Computer skills
  • Computer literacy
  • High school diploma or GED
Full Job Description

The Schedule for this position is as follows; Monday to Friday. This position is 100% On-Site

SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services.

ESSENTIAL FUNCTIONS:

  • Assists callers efficiently and in a polite, courteous and professional manner at all times.
  • Conducts appropriate screening and eligibility functions.
  • Obtains correct information to schedule appropriate modes of transportation.
  • Maintains current knowledge of local operating transportation policies.
  • Accurately and effectively uses trip scheduling and dispatch software.
  • Maintains client, company and employee confidentiality.
  • Communicates with facilities and/or providers as necessary to assure efficient transportation services.
  • Coordination of urgent care and/or discharges with Trip Validation Specialist
  • Keeps Supervisor informed concerning scheduling and/or service delivery problems
  • Completes all required records and reports
  • Effective use of telecommunications systems

REQUIRED SKILLS AND ABILITIES

  • Excellent communication skills
  • Basic computer and typing skills
  • Type 30 wpm
  • Customer service experience
  • Able to work in a busy environment
  • Able to work independently or with a team
  • Have a reliable means of transportation

QUALIFICATION

  • High School graduate or equivalent

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance
  • Work from home

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Little Rock, AR: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Must be able to complete and pass a 7-year look back Background check and a 10-panel drug screen.
  • Are you able to work on-site 5 days a week?

Experience:

  • Customer service: 1 year (Required)
  • Call Center: 1 year (Required)

Work Location: One location

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