Operations Analyst I – Job Seeker

Your Job

If you are a person who is passionate about identifying problems and coming up with the best solutions, Indeed is looking for you.
As an Operations Analyst, you will bridge the gap between internal stakeholder teams like Client Success and the wider Aggregation Operations organization.

We aggregate job content from job sites globally with the goal that all jobs on Indeed reflect the most accurate and up-to-date information for the job seeker. In addition to being an initial point of escalation in maintaining our existing sources, you will analyze new sources of job data in order to increase Indeed’s comprehensiveness, all while maintaining a high standard of quality. You will also work with our technical team to escalate issues, report bugs, and define requirements for new features.
  • Investigate, triage, and resolve requests from Indeed’s internal client teams
  • Identify, understand, and resolve issues around policy and workflow and suggest improvements
  • Monitor current job sources and identify improvements
  • Work with a fast-paced team to handle a high volume of requests in a timely manner
  • Help to define policy and process changes, which guide company-wide decision-making
  • Contribute to team projects and documentation as necessary
  • Participate in information sharing activities within your team and organization
  • Lead shadowing sessions with sub-teams within internal Software engineering and Product Development teams and other internal stakeholders
  • Escalate issues that could point to a bug in our systems
  • Make every decision with the benefit to job seekers in mind
We’re looking for someone who:
  • Is inquisitive and eager to learn in a dynamic and fast-paced environment
  • Is data-driven
  • Can work autonomously and is able to prioritize a high volume of requests, as well as being ready to re-prioritize when necessary
  • Can read between the lines, recognize patterns, and dig in to get at the root of a problem
  • Thinks on their toes and problem solves efficiently and creatively – not only applying learned knowledge of best practice, but also using impact on the jobseeker as a guide in decision making
  • Can identify ways to improve internal processes and tools in order to keep up with growing demand
  • Takes pride in everything they do and is motivated to go above and beyond what is expected

Who You Are

  • 2+ years of experience in a Operations Support role or with a consumer-facing web company is strongly preferred
  • Proven ability to communicate clearly and empathetically with both technical and non-technical users
  • Passion for digging into a problem and finding the best solution
  • Exceptional follow-up skills and good attention to detail
  • Working knowledge of ticketing systems (e.g. Jira) and documentation tools (e.g. Confluence) are a plus
  • Working knowledge of HTML, CSS, Javascript, RegEx and/or SQL is a plus
  • Knowledge of a second language (Spanish, French, German, Japanese, Dutch, etc) is a plus

Who we are

We are the people behind the scenes of Indeed’s search results. We ensure that our results are optimally ranked for our job seekers and tirelessly patrol Indeed for fake jobs and scams. Beyond search, we invest heavily in ensuring that Indeed has the best data analysis tools available to optimize our recruiting products and run accurate tests.

Our Mission

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We’re looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
(*comScore Total Visits, September 2021)

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed’s total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

Salary Range Transparency

US Remote 54,000 – 78,000 USD per year

Austin 54,000 – 78,000 USD per year

NYC Metro Area 69,000 – 101,000 USD per year

SF Bay Area 76,000 – 110,000 USD per year

Seattle 68,000 – 98,000 USD per year

Equal Opportunities and Accommodations Statement

Indeed is a proud equal opportunity employer. We are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We are committed to creating an environment where all employees feel included and have a strong sense of belonging. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, family/marital status, refugee or immigration status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, veteran status, or any other non-merit based or legally protected grounds.
We encourage people from all backgrounds to apply and join us in our mission of helping people get jobs.Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.

Fair Chance Hiring
We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals and individuals with arrest or conviction records, a fair chance at employment. We also comply with state and local requirements such as the San Francisco Fair Chance Ordinance.

Our Policies and Benefits

View Indeed’s Applicant Privacy and Accessibility Policies – https://www.indeed.com/legal/indeed-jobs
Learn about our global employee perks, programs and benefits – https://benefits.indeed.jobs/
Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

Reference ID: 41566

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