- Operations management
- Communication skills
- Supply chain management
- Transportation management systems
- Bachelor’s degree
The main purpose of an Operations Manager is to plan and direct operations while improving productivity and efficiency. The Operations Manager provides leadership and direction to the dispatch staff, company drivers, and owner-operators while overseeing communication functions to effect economical utilization of vehicle facilities by performing the following duties personally and/or through subordinate supervisors.
Responsible for all aspects of the daily fleet operation.
Develops policies, programs, and procedures for efficient operations of transportation systems and terminals.
Sets schedules, routes, and assigns drivers and vehicles.
First point of contact for operational information including but not limited to store delivery services, issues, backhaul information, driver scheduling/availability, and driver concerns.
Submits recommendations for the development of compliance with transportation policies, procedures, and programs.
Conducts continuous analysis of vehicle and driver schedules to increase efficiency and to lower costs.
Reviews and analyzes reports such as revenue and performance records to evaluate productivity and for recommended changes.
Recruits, orients, trains, and monitors progression of new drivers.
Monitors turnover, evaluates operation mileage, equipment, time off and pay, makes recommendations and establishes programs to minimize turnover.
Enforces compliance and administrative policies, procedures, safety rules, and government regulations, i.e. logs, equipment condition, etc.
Directs operation and maintenance of equipment and communication systems; reviews procedures; provides guidance to resolve technical problems; analyzes costs and recommends cost control measures; and develops plans, policies, and budgets.
Other duties as assigned.
BA in Business/Supply Chain Management preferred and/or relevant work experienced.
Minimum of three years of Operations Management experience in the transportation industry.
Working knowledge of transportation management software and onboard technology.
Must have excellent written and verbal communication skills.
Must be able to interact effectively within all levels of the Customer’s and Cardinal’s organization.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.