Patient Front Desk Associate

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Front Desk Associate

POSITION SUMMARY: The Front Desk Associate is responsible for maintaining a well-organized physician practice by coordinating patient flow, upholding provider schedules, checking in and out patients.

PRIMARY DUTIES AND RESPONSIBILITIES: List the top four or five primary responsibilities of the position in the space provided below, indicating the most important functions first and the approximate percentage of time spent on each.


1. Check-in/Opener:

  • Prepares the opening of the facility for all departments as well as opening tasks for the front office (i.e. daily insurance verification report and printing of daily schedule).
  • Preserves up to date patient demographics and insurance information and collecting copays
  • Maintains accurate patient flow by arriving and guiding patients to the correct department in a timely manner by monitoring the patient check-in queue and inquiring on behalf of patients who are delayed in the waiting area.
  • Comforts patients by greeting them upon their arrival to the office in a warm and friendly manner while maintaining an orderly reception area
  • Preserves quality service by following organizational standards; Maintains patient privacy by keeping all information found in patient files confidential; HIPAA compliant

2. Check-out/Closer:

  • Closes the facility for all departments
  • Schedule future visits per physician orders and print schedules.
  • Follows up with reminders to providers when clarification is needed.
  • Return visits queue is addressed throughout the day.
  • Balances all payments taken at close of shift
  • Optimizes patient satisfaction and provider time by scheduling or rescheduling appointments according to patient or provider requests
  • Maintains an interdepartmental work flow by answering phone calls and backing up the scheduling line when required.
  • Preserves quality service by following organizational standards; Maintains patient privacy by keeping all information found in patient files confidential; HIPAA compliant

3. Responsible for all hospital admissions per physician’s orders

4. Coordinate all visitors and non-patient’s arrivals with proper sign-in, sign-off on any required forms and notify appropriate person

5. Responsible for new patient education packets

6. Other duties as assigned

EDUCATION: High School Diploma



1. Minimum of one (1) year of previous experience within a medical setting

2. High proficiency with computer skills (i.e. Microsoft Office, Electronic Medical Records, etc.)

3. Excellent written and verbal communication skills

4. Excellent organizational and time management skills; ability to prioritize and multi-task within a fast-paced environment

5. Ability to gather and record patient data with high accuracy

6. Ability to work well with others within a team setting

7. Strong level of customer service

Physical Requirements and Working Conditions

The Americans with Disabilities Act (ADA) requires that employers analyze and document essential job functions for all positions, with or without a reasonable accommodation. Essential functions are those tasks that an employee MUST be able to perform. No function should be labeled essential if incumbent employees do not perform the duty/task regularly or on an intermittent, critical basis.

Please review the following list and select tasks that are ESSENTIAL for this position. Please also note the frequency of the occurrence of these tasks (N*ot Applicable, Intermittent = 1-7 times per year, Often = 8-24 times per year, R*egular = daily/weekly)





Visual Acuity (e.g. needed to prepare and analyze data, to transcribe documents, to view a computer, to read, to inspect objects, to operate machinery


Pushing or pulling (e.g. Using part of your body to press against something in a downward or outward direction, or in a dragging or hauling motion.

Not Applicable

Balancing (e.g. maintaining equilibrium when walking, climbing, crouching, etc.)


Fingering (e.g. picking, pinching, typing, or other working that uses the fingers)


Stooping (e.g. bending the spine at the waist)


Grasping (e.g. use of hand to apply pressure)


Reaching (e.g. reaching the arms or legs in any direction)


Feeling (e.g. perceiving an object’s size, shape, texture, etc.)


Lifting motion or lifting objects more than 1 pounds


Climbing (e.g. ascending/ descending ladders, stairs, scaffolding, ramps, pole, etc. Using feet/legs or hands/arms to climb)

Not Applicable





Repetitive motions of any part of the body




Kneeling, crouching, or crawling

Not Applicable


Choose an item.

Job Type: Full-time


  • 401(k)
  • AD&D insurance
  • Dental insurance
  • Disability insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance

Healthcare setting:

  • Clinic
  • Medical office

Medical specialties:

  • Hematology
  • Oncology


  • Day shift
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Dunmore, PA 18512: Reliably commute or planning to relocate before starting work (Required)


  • Customer service: 1 year (Preferred)
  • Medical terminology: 1 year (Preferred)
  • Computer skills: 1 year (Preferred)

Work Location: One location

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