Performance Coach

Job Details
Full-time$21.68 – $38.56 an hour1 hour ago
  • 401(k) matching
  • 401(k)
  • Customer service
  • Microsoft Excel
  • Teaching
  • Microsoft Powerpoint
  • Life & Health Insurance License
  • High school diploma or GED
Full Job Description
UnitedHealthcare is a company that’s on the rise. We’re expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn’t about another gadget, it’s about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life’s best work.( sm )

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:
Partner with staff and other leaders to develop improvements

Supervise, monitor, track, and direct day to day staff operations

Ensure team supports and adheres to all improvement measurements

Work closely with manager for staff performance issues

Work directly with customers in escalated situations

Collaborate with other management on employee selection, career development, and training

Maintain a positive work environment that supports a quality driven team

Assume accountability for ensuring individual/team meet their performance metrics

Continuous coaching of the team to ensure the individual/team performance goals are achieved

Identify high potential staff for succession planning

Facilitate meetings to communicate team performance goals and results; share general corporate communications; and provide a forum for surfacing opportunities and/or issues

Use a balanced scoreboard to manage team performance

Provide regular performance reports to the Business manager

Work with other departments to promote positive customer experience and improve market share

Work directly with customers in a sales and service capacity as needed

Perform Human Resources duties

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
High School Diploma/GED (or higher) OR 5+ years of directly related experience

State Life and Health Insurance License

2+ years of Call Center Customer Service experience

1+ years of experience in team interactions and improvement methods (i.e. Coaching, Quality, Productivity)

Willing to work during the hours of operation with a set schedule (Monday – Thursday – 8am-10pm, Friday – 8am-8pm and Saturday – 9am-5:30pm)

Intermediate proficiency in Microsoft Excel, Word, Outlook, and PowerPoint

Preferred Qualifications:
Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Bi-lingual (English/Spanish)

Experience successfully teaching and coaching to improve sales performance

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters , as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with UnitedHealthcare. Let’s talk about opportunity. Start with a Fortune 6 organization that’s serving more than 85 million people already and building the industry’s singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they’re found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It’s where you can do your life’s best work.( sm )

  • All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $21.68 to $38.56. The salary range for Connecticut / Nevada residents is $23.94 to $42.40. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Care, UnitedHealth Group, Health Care, Call Center, Customer service, Microsoft Word, Microsoft Excel, Coaching, #RPO, UHO1k, uhomr

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