- Customer service
- Food service
- Communication skills
- Restaurant experience
- High school diploma or GED
Responsible for providing fast, friendly, professional food and beverage service to Saracen guests. All functions will be performed within the guidelines of the Saracen Casino Resort policies and procedures, Internal Control Standards and objectives.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Picks up food product for orders placed by the service staff and delivers the meal to our guests.
Assists the kitchen and service staff as needed to maintain the highest level of food quality, presentation, and timing to optimize our guests dining experience.
Sets up the front line with the equipment, plate ware, and small wares needed to effectively serve all food products.
Keeps station restocked throughout the shift.
Accurately describe all food and beverage items on the menu and answer questions about those items.
Reads order tickets as they arrive and place onto ticket minder.
Tracks cooking times on all orders, checks finished product for proper degree of doneness, appearance, and plate presentation.
Garnishes finished entrees according to house specifications and procedures.
Assists the server as needed to optimize the guest’s dining experience.
Accomplishes all job duties while adhering to all safety guidelines and practices throughout the shift.
Reports any unsafe condition, unsafe act, accidents and/or injuries to the chef or other manager on duty.
Correctly completes all opening, closing, and running duties including side work in the front and/or back of the house as assigned and scheduled by the members of the management team.
Inventories stock, fills requisitions and communicates with the kitchen and beverage department in order to maintain proper levels of foods and beverages at all times
Monitors, prepares, displays and maintains food items to insure presentation and freshness throughout the shift
Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
Maintains, cleans, organizes and stocks prep area in accordance with established property guidelines to include health and safety
Monitors guest consumption of alcohol and intervenes as needed according to guidelines
Provides personalized service and uses guest name
Resolve service problems according to guidelines
Adheres to regulatory, departmental, and company policies in an ethical manner
Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Attends all necessary training meetings.
Assist in other projects, as directed.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.
The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.
Must be a minimum of 21 years of age or older upon employment.
High school diploma or its equivalency preferred.
Excellent customer service/communication skills
Must have food service knowledge in order to prepare and maintain food items within property guidelines to include health and safety
Knows cocktail ingredients and proper mixing and pouring techniques
Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
Must present a well-groomed and professional appearance.
Must possess excellent communication skills.
Must be able to read, write, speak and understand English. Must be able to respond to visual and oral cues.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to be approved for and maintain a valid gaming license.
Work nights, weekends and holidays as required.
Employment is contingent upon a favorable outcome of a background investigation and drug screening
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Must be able to respond to visual and oral cues
Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist; stand and walk for up to four hours
Able to work in constricting areas
Able to work at a fast pace in often crowded/noisy environment
Must have the physical ability to work with extreme weather as well as the ability to lift 50 lbs, to squat, stand or bend repeatedly.
Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
Must be able to stand, walk, and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Saracen Casino Resort is an Equal Opportunity Employer