Remote Customer Service Coordinator

Job Details
Full-timeEstimated: $25,000 – $34,000 a year1 hour ago
Benefits
  • Prescription drug insurance
  • Paid time off
  • 401(k)
  • Vision insurance
  • Tuition reimbursement
Qualifications
  • Inventory control
  • Technical support
  • Customer service
  • High school diploma or GED
Full Job Description
CTDI is a large-scale logistics, repair, and engineering company that services the world’s largest telecommunications and cable providers. CTDI has over 11,000 employees in over 65 US Operations and a global footprint with more than 20,000 employees worldwide.

Customer Technical Support / eCommerce

We are looking for people who want to help others and who enjoy solving problems. At CTDI, as a Customer Technical Support Specialist, you will be troubleshooting, offering first rate solutions, and providing products to customers with specific technology needs. You will use your exceptional problem solving and people skills to assure customers of resolutions to their technical issues. In addition, this position will perform a combination of tasks and support activities that extend into multiple areas of the business including inventory management, kitting & order fulfillment.

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

Weekly Pay – Paycheck every Thursday

Paid holidays, vacation, sick/personal time

Heath, Dental, Vision, Prescription Coverage

Generous tuition reimbursement

401k plan

Key Qualifications

High school or equivalent required

Strong people and problem-solving skills

Ability to maintain calm and customer focused while troubleshooting and solving technical problems

Strong organizational ability with keen attention to detail

Former technical support experience a plus

Willingness to identify needs and create new processes to efficiently accomplish strategic initiatives

Comfort with taking ownership of new role and clearly defining new function

Comfort working both independently and as part of a team

Working knowledge of inventory control and customer service a plus

Strong overall computer & system literacy

Description

As a Customer Technical Support Specialist, you provide advice and friendly, technical support to customers in need. You quickly diagnose, explaining situations with patience and understanding. You offer solutions to get users on the right track again. We’re looking for people who can identify problems and provide feedback to ensure great customer service. The Customer Technical Support Specialist will also have a strong presence in the day-to-day support of operations for our eCommerce site. You will be responsible for the implementation & execution of key fulfillment and logistics tasks including the coordination of outbound shipments & inbound receipts, repair kit assembly and inventory accuracy.

Other Requirements

An aptitude for acquiring skills in technical support and an eagerness to learn about all CTDI products and services

Excellent prioritization skills and an ability to make decisions quickly

Excellent verbal communications skills

Ability to meet tight deadlines

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

Required Skills

Required Experience

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