Remote Investor Reporting Operations Manager

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Company Summary

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Job Summary

Essential Functions

  • Manages and sets priorities of an operational function; creates project plans, identifies and leverages resources
  • Influences outcomes and assures that all employees within area of responsibility are working towards a common goal
  • Participates in the decision process regarding capital expenditures and asset redeployment activities
  • Responsible for adherence to operating budget guidelines regarding all expenses
  • Actively participates in all activities which support the organization’s goals and objectives
  • Contributes to and drives project reviews and approves detailed designs and cost estimates for projects
  • Participates in the development of both short and long range plans for the organization and provides input to operational decisions and to clarify or modify project plans, and/or schedule requirements

Knowledge and Skills/Technology Used

  • Solid administrative skills; management skills
  • Project management skills
  • High level of business acumen, strategic agility, ability to develop others, and influence outcomes and change
  • Negotiate for resources
  • Excellent interpersonal and communication skills
  • Must be able to establish credibility and be decisive, coupled with the ability to recognize and support the organization’s preferences and priorities
  • Successful track record designing, developing, and executing complex projects in area of functional expertise
  • Adeptness to influence the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships
  • Strong capacity to communicate the function’s vision and the department’s direction and set aligned goals. Provides resources and creates systems to measure results
  • Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met
  • Provides others with reliable information and delivers informative and persuasive presentations
  • Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business


  • Bachelor’s degree or equivalent combination of education and experience

Typical Range of

  • 5-7 years directly related experience
  • 3-5 years demonstrated experience in a leadership role



First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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