Remote Scheduling Specialist- Part Time- Fort Wayne- Patient Access Center

Shared Services Center - Fort Wayne

Job Details
Full-timeEstimated: $23,000 – $33,000 a year2 hours ago
Qualifications
  • Word processing
  • Customer service
  • Office experience
  • Windows
  • High school diploma or GED
Full Job Description
This position is part time and remote.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Answer incoming calls for all assigned clinics and operate call center telephony platforms

Follows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations.

Determine calls with urgent needs and complete warm transfer to clinic staff

Complete accurate patient scheduling on provider and ancillary schedules for multiple clinics and Medical Groups.

Researches patient requests in the medical record and provides information to patient or other entity.

Obtain information regarding refills, clinical questions, referrals, services, etc. Enter documentation and communication within EMR for non-urgent clinical calls

Monitor assigned boxes in EMR for return communication from the clinic

Accurately validate and enter patient name, DOB and demographics

Collects insurance and pre-certification information from callers, validates insurance eligibility and correct PCP assignment. Determines appropriate and current referrals are present, as indicated

Adheres and complies to all policies and procedures

Attend educational sessions and department meetings as scheduled

Ability to perform all other duties as assigned or requested

EDUCATION:
High school diploma or equivalent required

EXPERIENCE:
1+ years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.

2+ years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) preferred.

Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.

Knowledge of Windows based system, word processing software, spreadsheet software, telephony platforms, clinical and non-clinical EMR, and ability to utilize multiple applications at once

Education

Required

High School or better

Behaviors

Required

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

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