Sales Program Manager

The Sales Program Manager responsibilities fall into two areas, program management and strategic initiatives. Program management is comprised of a set of weekly, quarterly and annual responsibilities determined through collaboration with the SVP and VP of Sales. The Sales Program Manager will attend various executive and partner meetings to keep a pulse on the business and help connect the dots with others across the company. Strategic initiatives include projects that this role would lead or co-lead on behalf of the SVP and VP of Sales as they arise. These initiatives may or may not occur with any regularity but are highly important to the organization, some may have no natural home within the existing structure and will provide a clear definition of what success looks like.
This role must visualize the big picture and understand the little things that must come together to achieve a desired outcome. They do not need to be an expert in the art of sales, but they do need to understand sales strategy and how a sale is made. Impeccable communication, managerial and interpersonal skills are key. They must have a proven track record of effectively interacting with all levels of the organization to understand various perspectives and gain support for the project. Organizational and planning skills are also imperative, including the ability to plan how each piece fits with the other pieces. They must first define the project or program scope and goals with the business owner. Using organizational, planning and interpersonal skills they form a team of sales and other related employees to determine deliverables, or final outcomes for the project. The manager also monitors a timeline containing specific tasks to be completed, including milestones, or critical steps in the process that must be met for the project to proceed to ensure streamlined execution. They must anticipate roadblocks that can delay progress and develop plans to overcome them. Upon completion of the project, the manager will monitor and provide analysis of the results to be sure that objectives are successfully met and assist in driving execution.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.
Essential Functions Statement(s)
Achieves sales and operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
Act as an adviser to leadership and assist in facilitating effective decision-making.
Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Create a team environment utilizing delegation, ability to influence behaviors, excellent conflict management and negotiation skills.
Demonstrate leadership and confidence to facilitate the completion of project deliverables.
Scheduling, prioritizing, setting and holding others accountable to project timelines.
Competency Statement(s)
Staffing: process of filling vacant position by appointing the right personnel at the right job, at the right time
Planning: the establishment of goals, policies and procedures for the department or company.
People Management: training, developing and motivating employees to perform their best.
Presenting and Training: verbal and written communication skills; ability to transfer knowledge.
Promoting Process Improvement: identify, analyze and improve existing business processes within the organization to meet new goals and objectives, such as increasing profits and performance and reduce costs.
Financial Planning and Strategy: determining how we will afford to achieve strategic goals and objectives.
Strategic Planning; defining strategy or direction and making decisions on allocating resources to pursue this strategy.
Dealing with Complexity: intellectual ability of a manager or leader to envision the organization from multiple and competing perspectives.
Conflict Resolution: a way for two or more parties to find a peaceful solution to a disagreement.
Analyzing Information: examine critically, so as to bring out the essential elements
Vision: mid-term or long-term future.
Performance Management: ongoing process of communication between a supervisor and an employee that occurs throughout the year, in support of accomplishing the strategic objectives of the organization
High School Graduate or General Education Degree (GED)
Bachelor’s Degree in Business preferred
Two to three years of experience outside sales or training in the telecommunications industry working with the dealer base, a plus.
Three to five years developing and implementing sales programs, required.
Experience with marketing and business plan development, a plus.
Knowledge of metrics and factors that drive dealer activity and contribute to dealer success.
Experience with managing a project, timelines and deliverables.
Computer Skills
Knowledge in Microsoft AX, SalesForce and project management tools a plus.
Computer literate in a Microsoft Windows environment.
Intermediate level of experience using Microsoft Excel. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar to perform various functions, importing/exporting documents, and calculating numbers.
Intermediate level of experience using Microsoft Outlook. Must have the ability to perform functions such as composing, sending, forwarding and replying to incoming e-mail, attaching computerized files, and utilizing calendar and task reminders.
Intermediate level of experience using Microsoft Word. Must have the ability to perform functions such as composing, editing, naming and saving documents, formatting text, and printing.
Intermediate level of experience using Microsoft PowerPoint. Must have the ability to perform functions such as creating presentations, adding new slides, previewing a presentation, using graphic images from various sources, adding animation, applying a template, adding slide transitions, using outlines and the drawing toolbar.
Certificates & Licenses
None required
Certification as a Project Management Professional (PMP) is a plus
Other Requirements
Neat and professional appearance and demeanor.
Read and understand material such as detailed operating and procedure manuals, case histories, diagrams, etc.
Write materials, such as standard memos, letters, or detailed forms.
Proficient in intermediate mathematical skills such as adding, subtracting, dividing, multiplying, and calculation of fractions, percentages, ratio, and measurements.
Outstanding organizational skills with the ability to multi-task and prioritize workloads
Discretion and confidentiality
Strong sense of responsibility
Effective, versatile and action-oriented
Primary language used to perform this job is English.

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