Scheduler- Neurosurgery Clinic, FT, Monday – Friday

Job title: Scheduler- Neurosurgery Clinic, FT, Monday – Friday

Company: North Mississippi Medical Center

Job description: Customer Service:

  • Ensures delivery of outstanding customer service in the performance of assigned duties

Schedule/Pre-Certify/Pre-Registration:

  • Responsible for scheduling/rescheduling, pre-certifying, and pre-registering patients for appointments, diagnostic tests, and outpatient procedures as ordered by referring physician
  • Notifies appropriate personnel when there is a scheduling conflict (i.e. additional appointment, double-booking of appointments)
  • Obtains necessary information required for scheduling, pre-certification, and pre-registration
  • Obtains and/or verifies patient’s demographics, insurance information/eligibility, and benefits
  • Responsible for informing patients and/or physician staff of the proper preparation and instructions for the tests ordered
  • Notifies patient of the location of the appointment, test, and/or procedure

Communication:

  • Responsible for answering the telephone in a courteous and professional manner
  • Maintain effective communication with physician offices and ancillary departments
  • Effectively communicate with patient(s) and/or family members

Reporting:

  • Records patient information in scheduling system (i.e. SCI)

Regulatory Compliance:

  • Adheres to NMHS/NMMC Policies/Procedures/Guidelines
  • Complies with applicable Local/State/Federal policies/procedures/guidelines

Requirements:

  • High School Diploma or equivalent; required
  • Minimum of 1 year medical insurance/medical terminology experience; preferred
  • Hospital or medical setting; desired
  • Excellent customer services and communication (written and verbal) skills; required
  • Working knowledge computers and software programs (i.e. Microsoft Office Suite); required
  • Knowledge of office equipment such as telephone and fax machine; required
  • Strong interpersonal skills; required

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Expected salary:

Location: Tupelo, MS

Job date: Thu, 12 May 2022 07:50:06 GMT

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