Service and Delivery Lead


Job Details
Full-time$47,000 – $51,000 a year2 hours ago
  • Dental insurance
  • Health insurance
  • Employee assistance program
  • Dependent care reimbursement
  • Fuel discount
  • Customer service
  • Microsoft Excel
  • Facilities management
  • Food service
  • Communication skills
Full Job Description
Food for Good is a partnership between PepsiCo, local food distributors, local nonprofit organizations and the government to deliver healthy meals to children who depend on receiving breakfast and lunch at school. The success of this program depends on our field staff who lead the daily operations. The Delivery and Production lead leads all of Food for Good’s delivery operations, daily packing, and warehouse operations including maintenance and safety. As a leader of the Foundation’s signature nutrition operation, the FFG Delivery Supervisor works collaboratively with local nonprofit partners to deliver on the Foundation’s nutrition priorities in the US.

Primary objectives of this role are to:
Create forecast for raw materials on a weekly basis

Ensure accurate inventory management practices are in place

Ensure accuracy in packing of orders

Manage frontline to team to pack all orders in timely fashion

Manage food safety and sanitation parameters in the warehouse

Understand compliance measures for programs and ensure team is following them

Creates menu for sponsors

Lead delivery team in a professional way, ensuring professional appearance, language and behaviors (PepsiCo code of conduct)

Understand process for contractor labor management and ensure we are complying-inclusive of accident investigation process

Ensure accuracy between systematic order and physical order being delivered

Report packing daily numbers, stories, and issues to the operations supervisor

Manage waste to minimal levels and lead correction of processes when we are off target

Help ensure equipment is working well and report outages to supervisor

Supervise the delivery staff to ensure accurate, on-time daily deliveries of fresh meals to community locations

Deliver operational efficiencies including routing and daily meals per route metrics

Ensure accurate packing and safe loading of trucks

Lead the daily interaction with nonprofit partners including customer service and orders

Interview and hire delivery staff for full time employees

Work with temp agency for sourcing contractor staff when needed

Ensure delivery staff are following all policies and procedures

Report delivery daily numbers, stories, and issues to the operations supervisor

Ensure optimal customer service levels are being provided to internal and external customers

Lead delivery team in a professional way, ensuring professional appearance, language and behaviors (PepsiCo code of conduct)

Lead safety agenda with frontline-inclusive of Geotab parameters and accident investigation support

Ensure effective management of fleet operations-maintenance of vehicles, fuel cards, and keys.

Provide consistent coaching to driver team-route rides

Support team with management of PepsiCo owned devices-phones, etc.

Maintain confirmation of receipt (photos taken by drivers) on a daily basis and store historical information in case of audit

Working schedule:
Monday to Friday from 8:00 am – 3:00 pm.

May vary on business needs.

The FFG Delivery & Production Lead will lead everything related to FFG’s day-to-day overall operations in the designated city/territory, including:

Daily supervision of delivery drivers

Manage city fleet to include all safety and registration needs

Be the safety lead for the location and ensure all safety compliance needs are met.

Supervise all of Food for Good’s daily operations in the designated region

Support the Production Supervisor and warehouse/packing team

Be the key contact point for customers

Manage production equipment to include all safety and registration needs

Be the safety lead for the location and ensure all safety compliance needs are met

Covid-19 vaccination may be a condition of employment dependent on role and location. For specific information, please discuss role requirements with the recruiter

Compensation and Benefits:
The expected compensation range for this position is between $47k – $51k per year.

Location confirmed job-related skills and experience will be considered in setting actual starting salary.

Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.

In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

Be creative in responding to challenges and take initiative

Ability to problem solve

Proven track record leading production staff

Track record of exceptional customer service

Experience managing suppliers and inventory accurately and with minimal waste

Experience with basic facilities management

Strong relational, collaborative, and communication skills

Willingness to embrace ambiguity and a dynamic environment

Positive, highly-motivated, problem-solving attitude

Detail orientation

Effective time management and strong prioritization skills

Willingness to accommodate a flexible schedule that varies with seasonal duties

Functional PC skills including Microsoft Excel and Word

Additional Preferences:
Foodservice facility management experience

Warehouse operations experience

Experience managing a large frontline staff


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

If you’d like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

Please view our Pay Transparency Statement

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