Technical Consultant – UPS, Risk Control

United Parcel Service (UPS) has been a commercial insurance partner with Liberty Mutual for almost 85 years. Today, ranked 71st on the Fortune 500 and employing over 400,000 workers globally, UPS is National Insurance’s largest customer. The UPS Program is administered by over 200 dedicated service, claims and risk control professionals, including the UPS Dedicated Risk Control Team. We are searching for a Risk Control Consultant to join the Building and Systems Engineering group within the UPS-Dedicated Team, to apply Safety & Health expertise, with an emphasis on risk elimination and Prevention Through Design principles. Office locations in the East/Southeast preferred but other cities that provide convenient air travel to visit UPS Buildings in various locations across the country will be considered.
This position may be “work from home”, due to the dedicated aspect of the account, but does require significant overnight travel. In this role, you will work shoulder-to-shoulder with UPS Engineering and Health & Safety teams to identify, quantify, and reduce/eliminate safety hazards related to new facility construction, facility modernization initiatives and special projects . The UPS-dedicated team takes pride in its reputation for responsiveness and proven track record for pro-actively identifying opportunities for impact, and for developing solutions that have proven time and again our value in mitigating loss for this high-profile customer. The right candidate for this role will bring strong relationship-building skills, acute customer focus, and a passion for quality execution as well as the requisite technical skills and experience. Position is eligible to be hired at different levels depending on experience.
Depending on experience this position can be hired at various consultant levels.
The hire might reside in either the Central or Eastern Time Zone and near a major airport.
Provides highly complex consultative services to an assigned group of customers within a specialty segment or territory. Conducts on-site evaluations, evaluates data, and creates/implements service plans to control customer’s source of risk, losses and costs. Provides risk assessment services and information to track progress and demonstrate the value of doing business with Liberty Mutual. Serves as a trainer/mentor to less experienced consultants in their specialty area at the discretion of their manager. Enhances the Company’s leadership position in the safety field through speaking engagements at conferences and developing key relationships.
  • Provides an array of expert consultative services to an assigned group of customers within a specialized technical area or territory.
  • Conducts on-site evaluations, evaluates data, and creates/implements service plans to control customer’s source of risk, loss and/or costs.
  • At the Regional/Division level, provides expert technical support to other risk control employees by advising them about resources available, legislation and applicable regulations, technology, industry trends and effective methods to reduce risk, improve customer satisfaction and demonstrate the value of doing business with Liberty Mutual. Monitors and evaluates the technical quality of risk control services provided by less experienced consultants.
  • Provides coaching, mentoring and training to enhance their development and effectiveness.
  • Collaborates with management in developing policies, procedures, service tools, technical resources, techniques and new products in order to support and enhance the delivery of risk control consulting services.
  • Participates in actively acquiring and retaining profitable business. Identifies new business opportunities for LP services and may design and execute programs that improve results and increase the number and quality of services customers choose to buy.
  • Enhances Liberty Mutual’ s leadership position in the safety field and increases brand awareness through speaking engagements at conferences and developing a network of contacts
Key Capabilities and Characteristics:
  • Strong focus on the customer, exceeding their expectations
  • Ability to work independently to effectively service multiple locations in the US
  • Works with a sense of urgency to address customer requests or problems
  • Able to adapt to changing priorities and to juggle competing priorities
  • Strong attention to detail
  • Excellent written communications skills
  • Handles customer feedback constructively
  • Demonstrates personal energy and stamina
  • Capacity to become trusted advisor and partner to client
  • Ability to complete overnight travel as required
  • Advanced knowledge, skills and experience in a specialized field, service planning and delivery, risk assessment, risk analysis, solutions management and progress measurement.
  • Fully effective interpersonal, writing and other communication skills required to develop and maintain relationships with customers, peers, and industry contacts.
  • Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and complex spreadsheets using Microsoft Office suite.
  • The knowledge, skills and other capabilities required are typically acquired through a bachelor degree with coursework in math, engineering or related areas (or equivalent) and at least 8 years of directly related consulting experience in risk control or progressive safety/heath field.
  • Candidates are typically working towards (or obtained) an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE.
  • Position requires regular travel.

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