Tractor/Equipment Service Advisor

Kubota of Harrison is growing its outstanding Service Department!

At Springdale Tractor/ Superior Automotive Group we value our employees and we treat them like family. Each team member can take advantage of our ongoing training programs, advancement opportunities and great benefits.

We’re looking for an experienced Service Advisor to ensure our customers have a superior experience each and every time.

When you come to work for us, you can look forward to these added benefits and employee perks!

What We Offer

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid time off and vacation
• Growth opportunities
• Family owned and operated
• Long term job security
• Health and wellness
• Discounts on products and services

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Answer technical questions about equipment problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing equipment problems; order parts and tools as necessary.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $15.00 – $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Harrison, AR 72601: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver’s License (Preferred)

Work Location: One location