Veterinary Customer Service Representative

Job description
Crawfordsville Family Vet is seeking driven, detail-focused Customer Service Superstar for our fast-growing animal hospital. We are currently looking for an experienced people-person, who care about our great clients and their happiness. If you thrive in a fast-paced challenging environment, then we need to speak with you! We promote strong work-life balance while encouraging growth for all of our employees.

Position Overview:
The role of the Veterinary Customer Service Representative is vital to the success of the clinic. By being the first point of contact, the CSR sets the tone for every visit and phone call. A friendly, warm, cheerful, and outgoing personality is key to welcoming every client and patient that walks through our door or contacts us by phone. The ability to be caring and compassionate is a vital skill, as there will be moments when our clients need someone to listen, understand, and help them.
Our ideal candidates will be family-oriented, friendly, hardworking, skilled in providing a top tier customer experience, and share our passion for caring for animals and their owners.

Who YOU are:

  • You arrive at work each day without any doubt that today is the best day ever!
  • Your smile can be heard on each and every phone call!
  • Your positive attitude is infectious and unstoppable!
  • You love making sure every client and patient is greeted by name and ensure each visit was their personal best as they depart.
  • Arrive each day with a “Do the BEST thing” attitude.
  • You are a communicator extraordinaire.
  • You are willing to accept constructive feedback and contribute positively to our efforts inside of our clinic.
  • You have a hands-on, roll-up-your-sleeves and get your hands dirty mentality.
  • You think on your feet and are a creative contributor and problem solver.

Who WE are:

  • FVG is a young company with very experienced leadership, but we are as nimble as a start-up.
  • We put people first. We believe that if we take care of our people, our people will offer the BEST care to our clients and patients.
  • We are constantly looking for new ways to contribute to the industry we each love and have made the conscious decision to be in.
  • We love what we do and are always searching for individuals who feel the same way.
  • We are growing rapidly and helping you to create your next opportunity with US!

Compensation & Benefits:

  • Competitive pay
  • Health Insurance
  • Dental Insurance, Short and Long-term Disability, Life Insurance
  • Healthcare and Dependent FSA
  • Paid time off + holidays
  • Generous pet care discounts
  • Uniform allowance
  • 401K + matching
  • REAL opportunity for growth

Job Types: Full-time, Part-time

Pay: $13.00 – $15.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Crawfordsville, IN 47933: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer Support & Client Services Occupations: 2 years (Preferred)

Work Location: One location

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