Virtual IT Support Representative PRN

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Job Details
2 hours ago
Benefits
  • Employee stock purchase plan
  • Health insurance
  • Work from home
  • Disability insurance
  • 401(k) matching
Qualifications
  • Software troubleshooting
  • Communication skills
  • Help desk
  • High school diploma or GED
Full Job Description
Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) IT Support Rep PRN WFH today with Work from Home.

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.

Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

Fertility and family building benefits through Progyny

Free counseling services and resources for emotional, physical and financial wellbeing

Family support, including adoption assistance, child and elder care resources and consumer discounts

401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

Employee Stock Purchase Plan

Retirement readiness and rollover services and preferred banking partnerships

Education assistance (tuition, student loan, certification support, dependent scholarships)

Colleague recognition program

Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) IT Support Rep PRN WFH. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

The IT Support Representative – PRN provides support for basic incident resolution and requests reported to the IT Service Desk for all HCA Organizations. Responsibilities include initial assessment, triage, potential research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. The IT Support Representative – PRN is responsible for collecting information through a constructive customer conversation, accessing all available support tools, and additional support staff.

What you will do in this role:
Provide phone support to employees with IT issues

Troubleshoot issues and provide technical support

Escalate technical issues when appropriate

Answer communications in a timely manner

Work proficiently within multiple systems

Log ticket information

Qualifications:
High School or GED

IT Helpdesk or Repair Experience

Excellent communication skills are required

Flexibility with work schedule to meet PRN shifts

Virtual roles required high speed wired internet with 60 MB Download and 10 MB Upload. Wifiis not permitted.

“The great hospitals will always put the patient and the patient’s family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our IT Support Rep PRN WFH opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This position is incentive eligible.

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