Wellbeing Advocate

CVS Health

Job Details
$19.50 – $40.10 an hour2 hours ago
  • Employee assistance program
  • Microsoft Excel
  • Computer skills
  • Military
  • Case management
  • Microsoft Office
  • High school diploma or GED
  • Associate’s degree
Full Job Description
  • WFH flexibility. Some onsite work may be required. Onsite location Highpoint, NC.
  • Schedule: 11:30 AM – 8:00 PM, EST, Monday-Friday. No weekends. Some holidays are required.

Responsible for provision of work-life consultation and informational services to members and plan sponsors; assesses needs, proposes care options, researches/screens potential services, provides resource referrals, and coaches individuals on how to use resources to handle various life and work situations

Responsibilities to include the not limited to the following:

  • Provides telephone Worklife consultation with members. • Provides telephone triage, crisis intervention and related services
  • Researches, locates and screens potential Worklife services and resources that meet member’s need and provides referrals directly to member.
  • Determines appropriate intervention action steps in dealing with member situational concerns including cross referral to EAP services or other internal/external benefits that may meet their needs.
  • Provides consultation to individuals with a variety of presenting issues including emotional, lifestyle management and work life concerns including but not limited to elder care, child care, financial and legal resource etc.
  • Provides information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs.
  • Assists members with linkage to resources and/or advises members how to access and choose services to aid in the alleviation of stressors.
  • Interacts with providers as appropriate to schedule appointments and discuss concerns regarding specific cases.
  • Prepares member fulfillment related to relevant materials, including provider profiles, letters, selection of appropriate guidebooks, collating materials for mailing, documenting fulfillment completion in the appropriate EAP system, maintaining an inventory of materials.
  • Performs follow up with member to ensure needs are met.
  • Documents accurate member contacts and activities according to enterprise, EAP and Worklife format using PC technology.


  • Works collaboratively with work life team to ensure excellent customer service, prioritizing work, case turnaround completion and improve workflow processes.
  • Maintain a collaborative working relationship with Aetna EAP call centers
  • Performs work life projects for account management and members.
  • Collaborate with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members Compliance with Policies and regulatory standards.
  • Protects the confidentiality of member information and adheres to enterprise, EAP and Worklife policies regarding confidentiality.
  • Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements.
  • Maintain current licensure in good standing, seek professional development and meet all licensure requirements.

Pay Range

The typical pay range for this role is:
Minimum: 19.50

Maximum: 40.10

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

  • 3 Years experience working in a call center environment in a behavioral health setting.

Preferred Qualifications

  • Experience working with diverse populations
  • Excellent computer skills including MS Office

applications such as Excel, Word, Outlook, and Teams

  • Ability to work in a fast paced, team-oriented telephonic

call center environment.

  • 1+ year of experience in a social or human services

setting preferred (case management, clinical, psychiatric,

medical setting)

  • Knowledge and /or experience in Employee Assistance


  • Experience with performing triages and locating/

referring to community resources

  • Associates degree in social work or health related field.


High School Diploma or equivalent GED

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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